These 27 Fundamentals are the foundation for our unique culture.
Deliveroutstandinglegaladvice. Find the smartestandmostefficientway for clients toachieve their goals,while maintaininga healthy respectfor their budgetand ability topay.
Treat clients’ money as if it were your own. Think about the cost of the representation. Avoid expenses that don’t have a demonstrable benefit to the client.
Be passionate about the client experience. Make each client interaction memorable for its warmth, thoughtfulness, and helpfulness. Create wow experiences. Be obsessive about response time and keeping clients informed.
Walk in your clients’ shoes. See the world from their perspective. Empathize by understanding their fears and concerns and showing you care. Ask, “If I were in their shoes, what would I want to know and how would I want to be treated?”
Listen fully. Listening is more than simply not speaking. Give others your undivided attention. Set aside your own judgments and preconceived notions. Listen with focus. Most importantly, listen to understand.
Clarify and manage expectations. Establish mutually agreeable expectations as to the time, expense, and goals of every engagement or assignment. Let people know what to expect and when. Ensure clarity by reviewing goals, action items, responsibilities, and due dates to ensure expectations are understood.
Honor your commitments.Dowhatyou say you are going todowhen you say you are going todoit. If acommitmentcan’t be fulfilled,tell others early and agree on anewcommitment.
Act with integrity. Demonstrate an unwavering commitment to doing the right thing in every action you take and in every decision that you make. Own up to your own mistakes and apologize. If you make a mistake, clean it up.
Leaveyourego at thedoor.Atalltimes,stay focused on serving the needs of our client and our firm,rather than on servingyour ego.Remember – it’s aboutthe client and our firm, notyou!
Communicate to be understood. Know your audience. Use the language of your audience to write and speak clearly and concisely in a way that can be easily understood.
Demonstraterespect. Treat others with courtesy and dignity. Showrespectby listening fully and actively, payingattentiontoyour words and attitude. Give your undivided attention without interruptions.
Make a difference. Play an active role in supporting our community and those less fortunate by contributing time, money, and expertise to enrich the lives of others and improve our community. We can and do make a difference.
Embrace diversity. Celebrate our differences. Be aware of and address implicit bias. Be open to learning from others, regardless of their background or role. Be mindful that we make better decisions when we consider multiple perspectives. Hire, mentor, compensate, and promote based on merit.
Work smart. Be organized and plan work for maximum efficiency. Have the tools necessary before starting your work. Be thoughtful about your schedule and have a game plan for calls, tasks, and the workday. Establish priorities and work on them first.
Treasure,protect,and promoteourreputation. We are all caretakers of our firm’s image andreputation at all times andin all situations. Consider howyour actions affectour collective reputationandact in awaythat brings honor toour firm. Remember, you are always an ambassador for our firm.
Don’t bea jerk-alwaystakethehighroad. Maintain professionalism at all times.Keepemotions under control.Advocatingforcefully for the interests of our clients does notrequire bullying,condescension,foul language,or temper tantrums. This applies toco-workers, opposingcounsel, andvendors.Always be a mensch.
Berelentlessaboutcontinuousimprovement. Be a lifetime learner and continually investin your own education, both formally andinformally. Be curious and never stopimprovingyour legal,technical, andpersonal skills. Embrace change. Look for a better way.
Bea mentor. Help others. Take responsibility tocoach, help, guide, teach,andmentorothers.Contributingtothe success of others enhances your success andwell-being, as well as our firm.
Lead by example. The best way to influence others and maintain our culture is by one’s own examples. Walk the talk. Don’t ask others to do what you won’t or can’t. Take responsibility to consistently demonstrate the JW Way.
Speak constructively. Address issues in a candid, direct, kind and respectful manner with those involved or affected. Be courageous enough to say what you believe should be said. Ask questions, share ideas, raise issues, and be open to responses. Make constructive suggestions in a way that helps make progress. When possible, speak in person rather than hiding behind email or voicemail.
Invest in relationships. Get to know clients, co-workers, and peers on a personal level. Understand others and what is important to them. Strong relationships are beneficial to all parties.
Practiceblameless problemsolving.Blame has no place in our firm.Fix errors by focusing on solutions,not assessingblame.Learn frommistakes and use thatknowledge toimprove our processes.Mistakes are a critical component of learning.
Alwaysrememberthat we areinbusinessto serve our clients’profitably.The happier our clients are the more likely we are to getpaid. Pay attention tobillings and toreceivables.There is noneed toapologize for makingmoney.The goal of every engagement is happy clients ANDpaidbills.
Show heartfelt appreciation. Recognize positive contributions of others. Regularly extend meaningful acknowledgment and appreciation. Give sincere, authentic praise.
Candidly discuss, then align. Healthy, respectful discussion creates better solutions. Discuss concepts without personal attacks. Check your ego and search for the best solution rather than proving you are right. Once a decision is made, be fully aligned and completely supportive of it.
Maintaina healthy work/lifebalance. Stay happier,healthier, andmore productive by balancingyour time between billable hours,marketing,community activities,family, friends, emotional/spiritual well-being, andphysical fitness. The healthier you are, the more you will thrive personally and professionally.
Don’t take yourself too seriously. Maintain a healthy perspective on your work and professional life. There are more important things going on in the world than your daily challenges. And remember to have fun. Fun renews our spirit, keeps us energized, and helps us think more clearly.