Deliver Outstanding Service
Most of us provide personal services to someone, whether a customer, a superior or a work team. It can be difficult to measure the quality of the services you provide or receive. It is different than judging the quality of a hamburger or a car.
For me, I provide advice. This advice can be life or business altering for my clients. Though it’s intangible, quality matters as much as that of the tires on your car. And it’s a challenge because every situation I face is different. It takes effort - constant effort - to continually provide sound advice.
All of us can personalize the service we provide and strive to make sure it’s quality service. You need to know and understand your client’s objectives and goals. Don’t assume. Instead, ask questions.
When I am explaining something to a client, I try to make sure they understand what I have told them. This includes the pros and cons of the existing options. It also includes making sure they understand what I can do to assist them, as well as what isn’t possible. It’s important to be transparent about what you can do and what you can’t do, i.e. it’s not good to over promise and under deliver.
When providing personal services, trust is the key. You only recommend people you trust, and so will your clients. If you deliver great service in a clear and understandable manner, you will build relationships that can last a lifetime.
As always, this post and others can be found on my blog, Business Law Guy's Blog.
About the Author: Neal Bookspan is a partner at the Phoenix, Arizona law firm of Jaburg Wilk. He assists clients with business issues, commercial litigation, workouts, and bankruptcy litigation. Neal can be reached at 602.248.1000.