We hear and read a lot about listening fully, i.e. listen to what is being said instead of thinking of what to say next or in response; pay attention. This is easier said than done, which results in many people having a conversation and unknowingly walking away with differing understandings of what was spoken about or agreed to. This can lead to many issues, waste...
Life moves fast. We all have so many commitments in business and personally it can be hard to find time to sit back and relax. Despite this, it is important to commit to give back to your community and those in need. We all know this intuitively, but following through and committing our own time can be difficult.
But not only is your time and assistance needed by n...
If you have my attention, blow my mind. Impress me and make me want to know more or invest in you or spread what you have shared. Opportunities are everywhere, but you need to treat them like they can be life altering.
This can be something general like just being nice to everyone. Was that millennial dressed more casual than you think she should be and seemingly...
Does your business have a specific culture? Of course the answer is that it does whether it is conscious or not. For instance, at my firm we have the JW Way. It is a mission statement consisting of twenty one fundamentals. We believe that since making these fundamentals of our firm’s culture a conscious part of our firm it has improved what already was a ...
Not sure what I mean by this? I will explain. I mean set goals, both short term and long term. And once you set the “goal,” which you should do in writing, write the action steps to get there. If you have no roadmap how can you expect to ever find that goal, let alone reach it. One roadmap you can follow is turning your goals into SMART goals:S...
This is so important. In fact, I will venture to say its everything in business and in life. There are three possible outcomes with expectations: (1) exceed expectations; (2) meet expectations; or (3) miss expectations. Two out of three possible outcomes help you maintain clients, customers and business, while the last one likely will lose business or dam...
We all know that person, the one you meet in a business or personal setting who cannot stop themselves from dominating a conversation or room. They don’t let anyone else say much. When the conversation or meeting is over, you know too much about them assuming they spoke about themselves, which most people like that do, or too much of their personal opinions, ...
"Overnight success” is a cliché we all are familiar with. But in the real world most overnight successes have put in their time and you don’t even realize it. For instance, most people look at the Beatles as an overnight success. Actually their rise to the top took approximately five years, thousands of hours of practice and hundreds of live perf...
Be on time. Yes, it is that simple. Everyone's time is valuable. We all have one more thing we can do before walking down the hall for that scheduled meeting or leaving to make it on time to that lunch meeting. What this really boils down to is that we all need to honor our commitments.
When you show up late you are saying "what I was doing is more important...
Of course the answer to this question is dependent on what you do, but if you don't start by answering this question you will miss out on opportunities. The answer, based on your line of work, may be a type or category of businesses or categories or people.
Some sales people think the answer is anyone and everyone, but it isn't. On the surface, if you are in...