Where does inspiration come from? There isn’t a single answer. Something that inspires you may not inspire me and vice versa. What inspires me today may be different than what will inspire me tomorrow. The source of inspiration is ever changing, which is why it is different day to day and can hit you at times that seem unlikely, such as the middle of the night or...
Delivering a great experience to every client every time you interact with them is important. You want to treat them so they feel like they’re your priority even though they know you have many other clients and matters you’re working on. To do this you need to be conscious of the experience you’re providing no matter what type of communication you are using.
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Recently, a client told me about an employee who not only quit, but burned bridges with the company, its management, and many co-workers on his way out the door. This accomplished nothing. Even worse, before the bridge was burned to the ground, the company would have considered rehiring this person in the future.
People get mad, disagree, and are frustrated at time...
Making hard decisions isn’t easy. But as my wife says, “hard decisions, easy life or easy decisions, hard life.” This is true in your personal life and your business.
In business, employees, and peers are watching. If you fail to act - or delay acting - people will notice. This will negatively affect your effectiveness as a leader. This is about credibility. ...
The divisiveness in our country because of partisan politics is disappointing on many levels. People demean others they know and don’t know on social media and anywhere else they can leave comments. People physically attack others at protests and even drive cars into crowds. If you consider this, it seems unbelievable.
I know people’s positions on political iss...
It's a skill to fully listen to one or more people in a conversation. If you want to test how people are listening, ask them to repeat back to you the message or direction you were trying to convey. You will be surprised at how often the other person wasn't fully listening or took something different from your words than what you intended. That's right, someone can...
A few years ago, I read a quote that resonated with me. I happened upon the quote this week and had the same reaction. The quote is “Everyone is born a genius, but the process of living de-geniuses them.” This insightful statement is by Buckminster Fuller, and he is correct on many levels.
We all have potential, but realizing that potential takes work. Think ab...
Teams are important. It takes people to have a team. For a team to perform optimally, each person must have a voice and be allowed to contribute.
This has been on my mind in relation to a corporate client who, while having a management team, really has a top down decision-making process driven by a single person, the owner. I was asked to participate in a meeting o...
Most of us are connected to our phones, tablets, or computers more than ever right now. From the time we wake up until the time we go to sleep, most of us are a few steps from our office from anywhere in our home. Like many, my summer travel plans were cancelled, taking away a time I actually disconnect from work and email. Losing that time and the current circumst...
Imagine you are in a car with others on a long drive, have somewhere to be, and out of nowhere traffic on the highway comes to a stop. What is your first reaction? It may be to curse under your breath (or out loud). It may be to voice your frustration or you may be upset knowing you will be late to your destination.
I had this happen earlier this week. My first rea...